Privacy Policy

At HolidayAlong Hotels And Travel Services Private Limited, we are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored securely and responsibly. This Privacy Policy applies to all travellers, users, visitors, and anyone who accesses our services.

We request that you read this policy carefully and agree to its terms before using our website or any of our services.

  1. Information We Collect

We collect both personal and non-personal information to provide, improve, and personalize our travel services, and to communicate with you regarding your trips.

1.1 Personal Information

This includes information that identifies you:

  • Full Name
  • Date of Birth
  • Phone Number
  • Email Address
  • Address & Pin Code
  • Identity documents (Aadhaar, PAN, Passport, Voter ID, etc.)
  • Emergency Contact Information
  • Travel history and preferences
  • Medical conditions (only if required for safe participation in certain tours)
  • Payment information (processed securely through third-party gateways)
  • Any other details required for bookings, permits, or travel documentation

1.2 Non-Personal Information

We may collect technical and usage information when you use our website or app:

  • IP Address
  • Device Information
  • Browser Type and Version
  • Operating System
  • Usage data (pages visited, time spent, click behaviour, etc.)

1.3 Photos, Videos & Reviews

During tours, events, and group activities, our team may capture:

  • Photographs
  • Video footage
  • Group images
  • Testimonials or reviews

These may be used for marketing and promotional activities on:

  • Website
  • Social media
  • Travel catalogues
  • Brochures
  • Blogs
  • Advertisements

If you would like a specific photo/video removed, we will make reasonable efforts to remove it.

  1. How We Use Your Information

We collect and process your information for the following purposes:

2.1 Service Delivery

  • To book and manage your trips
  • To confirm hotel, transport, tickets, and other arrangements
  • To communicate about trip details, reminders, updates, or changes
  • To provide assistance before, during, and after your trip
  • To process payments and invoices

2.2 Platform & Service Improvement

  • To analyse website/app usage
  • To improve service quality
  • For internal research and performance reviews
  • To identify and prevent fraudulent activities
  • To enhance user experience

2.3 Marketing & Communications

With your consent, we may:

  • Send offers, promotions, and travel insights
  • Notify you of new trips and services
  • Request feedback or reviews
  • Share updates through email, WhatsApp, SMS, or phone calls

You may opt out anytime by contacting us.

  1. Use of Photos and Videos for Promotions

By joining any of our tours, you consent to HolidayAlong capturing and using your images/videos for promotional purposes, including:

  • Social media posts
  • Gallery uploads
  • Advertisements
  • Travel blogs or reels
  • Newsletters and catalogues

We encourage all travellers to exercise good judgement and respect fellow travellers during photography.

  1. Storage & Disclosure of Information

We do not sell, rent, or trade your information to anyone.

We may share limited data with trusted third parties as required:

  • Hotels & accommodations
  • Transportation providers
  • Airlines & railways
  • Visa and permit authorities
  • Insurance providers
  • Payment gateways

All such sharing is strictly on a need-to-know basis.

  1. Data Security

We implement industry-standard safeguards to protect your information:

  • SSL-encrypted connections
  • Secure third-party payment gateways
  • Access control and restricted servers
  • Regular security audits

Despite our efforts, no digital platform is 100% secure. However, we follow strict protective practices.

  1. Cookies & Tracking Technologies

Our website may use cookies and trackers to:

  • Analyse visitor behaviour
  • Improve user experience
  • Personalize content
  • Store preferences
  • Understand traffic patterns

You may disable cookies anytime in your browser, but certain features may not function properly.

  1. Data Retention

We retain your personal data only as long as necessary to:

  • Provide travel services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

After this period, data is securely deleted or archived.

  1. Your Rights & Choices

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your data.
  • Right to Correction: Request updates or corrections.
  • Right to Deletion: Request deletion (subject to legal requirements).
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Object: Object to certain processing activities.
  • Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise these rights, write to us at: info@holidayalong.com

We will respond within 30 business days.

  1. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from children.
If such data is discovered, we will delete it promptly.

  1. Changes to This Privacy Policy

HolidayAlong may update this Privacy Policy periodically.
We encourage you to check this page from time to time for updates.
The latest version will always reflect the “Last Updated” date.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

HolidayAlong Hotels And Travel Services Private Limited
📧 Email: info@holidayalong.com